Key Takeaways AI turns hours of documentation into a 5-minute task. Raw AI outputs are too generic to be useful. A structured prompt makes all the difference. The method is simple: record the task, grab the transcript, feed it into AI, review, and link it where work...
Key Takeaways The Critical Client Flow maps your entire client journey on one page and reveals where your business is breaking down. You don’t need a hundred systems. You need about ten of the right ones. The CCF shows you which ones matter most. Only capture...
Most companies believe that building a culture of continuous improvement is about better processes. They’re not wrong, but they’re missing the bigger piece: it’s about identity. That’s why 70% of continuous improvement initiatives fail within the...
Customer service systems are documented processes that ensure every team member delivers consistent, high-quality customer experiences. They convert prospects into loyal advocates by removing dependence on individual “hero” employees and making exceptional...
The average business owner lives in constant motion, juggling everything required to keep up, solve problems, please customers, pay bills, and generate profit. In that chaos, it’s easy to believe success requires dramatic breakthroughs, expensive software, or complex...
Business owners often miss out on profits, not due to weak marketing or pricing but because they fail to tap into the hidden multipliers that efficient systems provide. David Jenyns, SYSTEMology founder and systems expert, spoke with Shannon Smit, founder of Smart...
