Most companies believe that building a culture of continuous improvement is about better processes. They’re not wrong, but they’re missing the bigger piece: it’s about identity. That’s why 70% of continuous improvement initiatives fail within the...
Customer service systems are documented processes that ensure every team member delivers consistent, high-quality customer experiences. They convert prospects into loyal advocates by removing dependence on individual “hero” employees and making exceptional...
The average business owner lives in constant motion, juggling everything required to keep up, solve problems, please customers, pay bills, and generate profit. In that chaos, it’s easy to believe success requires dramatic breakthroughs, expensive software, or complex...
Business owners often miss out on profits, not due to weak marketing or pricing but because they fail to tap into the hidden multipliers that efficient systems provide. David Jenyns, SYSTEMology founder and systems expert, spoke with Shannon Smit, founder of Smart...
Murphy’s Law Strikes Every Business (The Universal Problem) “On the eighth day, God said, ‘O.K. Murphy, you take over!'” We all recognize the bitter humor in Murphy’s Law. Who hasn’t been a victim of its seemingly personal vendetta...
The Hidden Cost of Operating Without Business Systems Shane owns a chain of ten auto repair stores in Houston, Texas. By every measure, his company represents the pinnacle of business success. He has excellent managers, trusted operations, and no longer needs to...
