This book is extraordinary. David is also a systems thinker, a creator of the first order, an entrepreneur who has done what I write about, not once, but several times. Read it. Relish it. But most important, DO it!
Recent posts
Critical Client Flow: Find the Bottleneck Holding Your Business Back
Key Takeaways The Critical Client Flow maps your entire client journey on one page and reveals...
Culture of Continuous Improvement: The Identity Shift That Makes It Stick
Most companies believe that building a culture of continuous improvement is about better...
Customer Service Systems That Convert Prospects Into Loyal Advocates
Customer service systems are documented processes that ensure every team member delivers...




